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Coronavirus Testing at CENTOGENE: The Most Frequently Asked Questions and Answers

You’ll find important information about coronavirus testing at CENTOGENE here: We will answer all your questions about SARS-CoV-2 PCR and antigen tests.

 

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Information on the Coronavirus Test

Current information on the entry requirements of your respective destination country can be obtained from the responsible health authorities, embassies and on the website of the Robert Koch Institute:

Travel Information by the German Federal Foreign Office
Travel Information by the European Union
Travel Information by the U.S. Department of State
International high-risk areas according to the Robert Koch Institute

Also, please check with your travel provider or the relevant airline for further current entry requirements. We would like to point out that we cannot take any responsibility for the recognition of the test. Therefore please inform yourself in a timely manner whether the test is sufficient for the desired purpose.

Currently CENTOGENE does not offer antibody tests.

Yes, the CENTOGENE tests are suitable for children of any age group. Of course, we are aware that the swab test is a rather sensitive procedure that requires special empathy on the part of the parents or guardians. To avoid unnecessary tests we recommend that you check with the relevant authorities to find out at which age it is necessary to test children.

CENTOGENE does not offer rapid antigen testing.

The difference lies within the method the sample is collected. For the nasal swab, the test stick is inserted through the nose into the nasopharynx. There, at the posterior pharyngeal wall, the sample material is being taken.

For the throat swab, the test stick is inserted through the mouth to behind the uvula, where the material will be taken.

For the majority, the throat swab is easier to tolerate.

We currently also offer saliva tests, which are specifically required for entry into Japan.

Corona Test Portal

You need an email address for registration. Go to https://corona.centogene.com/ and click on “Create Account.” Enter your email address and choose a password. You will then receive a confirmation email: Go to your email inbox and click on the link in the email. You will automatically be redirected to the Corona Test Portal homepage. You can then log in with your email address and password and can complete your profile.

You will find instructions on how to set up an email address here.

We generally recommend that you register for the Corona Test Portal before your visit to the Test Center. This way you can avoid waiting times and keep your visit to the Test Center as short as possible.

We generally recommend that you use two-step verification as it is an additional security feature to protect your personal data. If you still prefer not to use it then please send a deactivation request to corona(at)centogene(dot)com.

Once you have not used your account for at least three months your personal data will be automatically deleted.

If you would like the data to be deleted sooner, send a delete request to dataprivacy(at)centogene(dot)com from the email address that you used to register on the Corona Test Portal. Before deleting your account, please save any potentially needed reports on your personal smartphone or PC.

No, an email address can only be used once. If you want to use several accounts please use a unique email address for each account.

The account you create is only for you personally and cannot be used for relatives - except for children and persons of whom you are the legal guardian.

If you want to delete a person from your account choose “Remove person” in account management. Please be aware that all previous test results for this person will be permanently deleted.

Appointment & Booking

At this time there is no need to book an appointment for the majority of our tests. Please simply visit our Test Centers during opening hours.

However, in some cases an appointment is required due to limited capacity and high demand. You will be automatically asked to choose an available time slot when choosing a test within your account that requires a booking.

You can find all information about the CENTOGENE Corona Test Centers online at https://www.centogene.com/de/covid-19/test-centers. Please select the Test Center of your choice and look for “Opening Hours.”

Tests you have already booked but not yet claimed remain in your account until you make use of them within one of our test centers.

You decide on the use of your purchased test products when you visit one of our Test Centers.

The ID check is the notation of your identification data, including your passport number/travel document data, on your report.

For including your identification data on your report, please book the option ID check in the Corona Test Portal: https://corona.centogene.com/ 

It can be acquired for free while purchasing the test of your choice. This ensures that your current test result can be recognized exclusively as yours.

Please note that you must present your original valid passport or ID card for this service. A copy cannot be accepted. If the identity check is desired, it must be booked when purchasing the test; it cannot be added later.

Payment

When booking online through corona.centogene.com you can pay by credit card, PayPal, or EC card.

At the Test Centers you can pay by credit card or EC card, and some Test Centers also accept cash payment. You will find further details on each Test Center’s website, via https://www.centogene.com/covid-19/test-centers.

Your credit card may also be used for another person´s purchase using a different account.

Your card payment may have been declined for various reasons. Please ask your payment provider why a payment was not possible for this transaction.

You can cancel your order within 14 days. The prerequisite for this is that you have not already had your test at a Test Center or through a self-administered swab and the analysis of the sample has not started. 

To cancel your order please use the canceling function on the Corona Test Portal:  
Sign in with your login data and choose “My orders” in the menu on the right. Choose the test you wish to cancel and click on the “Cancel” button.

The full amount will be refunded through the payment method that you used to purchase a test. Please also review the cancellation policy in the Corona Test Portal for further details.

A refund will be done automatically to your provided credit card or PayPal account once the booking is cancelled. In case you have paid within a Test Center or a booking can not be cancelled within the Corona Test Portal and therefore a refund is not possible, please contact customer services at corona-payment(at)centogene(dot)com and inform them of your personal ID details and the issue.

As soon as we have checked your case we will contact you and initiate a refund.

Test Result & Report

The time until you receive your test result depends on the test you booked. You can find detailed information about this on the website of the respective Test Center. As soon as your test result is available you will receive an email with the link to the Corona Test Portal. Log in with your email address and password in order to view your test result. You can choose between 11 languages your report shall be saved in and printed.

You can download and print your report and test result as a PDF document via the Corona Test Portal. To do so, click on the date of the test under “Current Tests” for the report you need.

Then click on the red button that says “Show final report.” You can save and print the PDF document that opens. 

If you require the report in a different language, choose the required language under “Report Language.”
Then click on “Show final report.” The report will then be shown in the chosen language and you can save and print it. 

Currently the reports for most of the test methods are available in the following languages: German, English, Spanish, French, Dutch, Chinese, Portuguese, Polish, Russian, Czech, and Greek. Changing the report language is available free of charge.

Please understand that we are unable to send test results via email due to security reasons. The report can be viewed and printed within the Corona Test Portal.

Please obtain up-to-date information from the relevant authorities, e.g. health offices, embassies or your travel or airline company.

Important: Please be aware when planning your trip that the validity of your test result starts at the time the sample is taken.

CentoKit-19™

After purchasing the additional MED option, you will receive an order confirmation with the bill attached. You will find your voucher code on the bill. After registering with Kry, you can schedule your appointment for a monitored swab with this code.

You can order your CentoKit-19™ comfortably on the Corona Test Portal or on Amazon and have it delivered to your door with free shipping.

As our CentoKit-19™ is a medical product we urge you not to store it for a long period of time. After shipping, the CentoKit-19™ should be used within a few months. For information on the shelf life of the test stick (CentoSwab™) that is used for the swab please see the package label.